Shipping policy

# Shipping Policy

**Last updated: August 26, 2026**

We are committed to getting your order to you safely and providing clear information about shipping and delivery.

## Order Processing

Orders are typically processed within **2–5 business days** after your order is successfully placed.

During periods of high order volume, holidays, product launches, or other circumstances outside our control, processing may take longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

## Shipping to the United States

We currently ship orders to addresses within the **United States**.

Orders are fulfilled through our international fulfillment and shipping partners. Your order may therefore be shipped directly from an international fulfillment facility.

Estimated delivery time is generally **7–49 business days after processing**, although actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our control.

Delivery estimates are estimates only and are not guaranteed delivery dates.

## Shipping Costs

Available shipping options and shipping costs will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping rates. Any applicable promotion will be clearly displayed at checkout.

## Tracking Your Order

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow **2–7 business days** after receiving your shipping confirmation for tracking information to begin showing movement in the carrier's system.

Some international shipments may temporarily show limited tracking information while the package is being transferred between carriers or processed through customs.

## Delays

While we work with our fulfillment and shipping partners to deliver orders as quickly as possible, delivery times can occasionally be affected by circumstances outside our control, including:

* Customs processing

* Carrier delays

* Severe weather

* Holidays and peak shopping periods

* Incorrect or incomplete delivery addresses

* Transportation disruptions

* Other unforeseen circumstances

If your order appears to be delayed, please contact us and we will help you investigate its status.

## Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that you entered an incorrect address, contact us as soon as possible. We will do our best to correct the address before the order is shipped, but we cannot guarantee that changes will be possible after an order has entered processing.

If an order is returned to us or our fulfillment partner because of an incorrect or incomplete address, additional shipping costs may apply before the order can be reshipped.

## Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product.

If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. You may also contact the carrier directly.

If you still cannot locate the package, contact us and we will assist you in investigating the shipment.

## Customs, Duties, and Taxes

For shipments entering the United States, customs procedures, duties, taxes, or other charges may apply depending on the shipment and applicable laws.

If any such charges are imposed by customs or another government authority, responsibility for those charges will depend on the applicable shipping arrangement and law.

We do not control customs processing times or decisions made by customs authorities.

## Product Compliance and Shipping Restrictions

We only intend to ship products that are permitted to be sold and shipped to the applicable destination.

Certain toy, look-alike, imitation, water, or projectile devices may be subject to US federal, state, or local requirements. Orders may be cancelled or refunded if we determine that a product cannot legally be shipped to the customer's destination.

## Contact Us

If you have questions about your order or shipping, please contact us through our **Contact Us** page or the customer service email listed on our website.

We are happy

to help with questions regarding order status, tracking, delivery, or shipping issues.